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Effective problem solving starts with understanding the root cause, not just the symptoms. This practical workshop introduces a range of proven techniques to help you tackle workplace challenges with confidence and make informed decisions.

You'll explore tools including the Five Whys, Pareto analysis, Fishbone diagrams and scatter plots, while learning a six-stage problem-solving process to identify issues, generate solutions, implement actions and monitor results. The session also covers when to rely on intuitive decision-making for straightforward challenges and when a more structured approach is needed for complex problems. Along the way, you'll develop collaboration, emotional intelligence and risk assessment skills to help deliver sustainable solutions.

Resilience isn't about bouncing back – it's about recovering well, adapting to change and making the most of the resources around you. This practical workshop explores how to build lasting resilience by understanding your stress triggers, managing unhelpful thought patterns, and developing habits that support your wellbeing.

You'll learn proven techniques, including the 5-4-3-2-1 grounding exercise, attention training and the locus of control framework, to help you stay calm under pressure and respond more effectively when challenges arise. The session also explores how flow, recovery and consistent daily habits can improve emotional awareness and strengthen your ability to adapt over time.

Keeping a project on budget can be challenging, particularly when priorities change and resources are limited. This practical session introduces the fundamentals of project cost management in a clear and accessible way, with no financial background or advanced spreadsheet skills required.

You'll learn how to estimate project costs with confidence, develop a realistic budget, and monitor spending throughout the project lifecycle. Using a simple cost management framework, the session will provide practical tools and techniques to help you make informed decisions, keep projects on track, and avoid unexpected overspend.

Confidence isn't about being the loudest person in the room. It's about trusting your abilities, managing self-doubt, and approaching challenges with the expectation of a positive outcome.

This practical and empowering session explores how to build authentic confidence in the workplace by understanding the beliefs, behaviours and thought patterns that influence how you show up professionally. You'll learn how to recognise and challenge your inner critic, overcome limiting beliefs, and develop greater self-belief when navigating presentations, senior leadership meetings, networking opportunities and difficult conversations.

Using proven psychological techniques, including the locus of control model, you'll discover how to focus your energy on what you can influence, let go of what you can't, and approach challenging situations with greater clarity and confidence.

Whether you're looking to speak up more in meetings, present ideas with confidence, or handle difficult conversations more effectively, this session will provide practical tools you can apply straight away.

This course is delivered by SEEDL, an online learning platform that is free to access for anyone who works for a Better Bankside member organisation. Find out more about SEEDL and sign up for this course and others: https://betterbankside.co.uk/what-we-do/seedl-online-learning/

Gain a practical introduction to Environmental, Social and Governance (ESG) and discover why it has become an important consideration for organisations of all sizes. This introductory session explores the three pillars of ESG and how they influence business performance, reputation, sustainability, and long-term success.

You'll learn how organisations are using ESG principles to manage risk, respond to stakeholder expectations, reduce costs, attract investment, and strengthen their brand. Through real-world examples and case studies, you'll see how businesses are embedding ESG into their strategies and creating positive outcomes for both their organisations and wider communities.

The session will also introduce practical ways to incorporate ESG into everyday business operations and measure progress, helping you understand how ESG can support organisational resilience and future growth.

Whether you're new to ESG or looking to build your understanding of responsible business practices, this session will provide a solid foundation and practical insights you can apply in your organisation.

This course is delivered by SEEDL, an online learning platform that is free to access for anyone who works for a Better Bankside member organisation. Find out more about SEEDL and sign up for this course and others: https://betterbankside.co.uk/what-we-do/seedl-online-learning/

Discover how artificial intelligence (AI) can help you work smarter, save time, and improve productivity in your day-to-day role. This practical session explores how AI tools can support tasks such as email writing, content creation, document summarisation, meeting notes, proposals, and information gathering, while keeping human expertise at the centre of decision-making.

You'll learn the fundamentals of prompt engineering, helping you write clear and effective prompts that generate more accurate and useful AI outputs. Through real-world examples and hands on exercises, you'll explore how AI can help reduce repetitive tasks, improve efficiency, and support better communication across your organisation.

The session also covers key considerations around AI adoption, including accuracy, copyright, data security, and bias, ensuring you can use these tools responsibly and confidently.

What You'll Learn

• Understand the principles of prompt engineering and how to create effective AI prompts
• Use AI tools to write emails, proposals, professional biographies, and other business content
• Summarise meetings, reports, and documents quickly and accurately
• Extract key information from contracts and lengthy documents
• Improve productivity through practical AI-powered workflows
• Identify and manage common AI risks, including bias, copyright, and accuracy concerns

Whether you're new to AI or looking to make better use of the tools already available, this session will provide practical skills you can apply immediately in the workplace.

A mid-year review is one of the most valuable performance management tools available to managers. When conducted well, it strengthens relationships, drives performance improvement, and gives employees the recognition, clarity, and direction they need to thrive.

This practical course shows you exactly how to conduct a great mid-year performance conversation, one that goes beyond ticking boxes and creates a genuine, two-way dialogue that benefits both you and your team.

Most project failures don't come out of nowhere. The warning signs are often predictable, preventable, and hiding in plain sight, yet in the rush of everyday work, they're easy to miss until it's too late.

This focused, practical session uncovers the most common reasons projects go off track, from unclear goals and poor resource planning to communication breakdowns and unmanaged scope creep. Through real-world examples and guided reflection, you'll examine your own project habits and decision-making, walking away with straightforward strategies to reduce risk, stay on track, and deliver more consistently. Whether you manage projects formally or informally, this session will sharpen your awareness and give you practical tools to improve outcomes from the start.

Moving from individual contributor to leader is one of the most significant career transitions you'll make. It requires a fundamental mindset shift, a new set of leadership skills, and the ability to redefine relationships with former peers, all while establishing yourself as a credible and confident leader.

This leadership transition course is designed for professionals stepping into a leadership role for the first time. Whether you've just been promoted or are preparing for the move, you'll gain the practical tools and strategies needed to lead with clarity and confidence from day one.

Workplace communication is one of the first things to break down under pressure. When stress levels rise, our ability to listen effectively, interpret messages accurately, and respond calmly to colleagues can all be affected leading to misunderstandings, conflict, and team tension.

This special one off webinar, delivered during Mental Health Awareness Week, explores the powerful connection between stress and workplace communication. Designed for individuals and teams, the session offers practical, actionable strategies to help you navigate difficult conversations, reduce friction, and communicate more clearly, even in high-pressure situations.

Led by three experienced facilitators, the webinar blends expert input with podcast style discussion and real-world shared experiences. Participants will leave with a clearer understanding of how stress shapes communication, and simple tools they can apply immediately to improve team dynamics and workplace relationships.

When workloads are high, thorough project planning is often the first thing to slip. This practical session explores how to use AI as a thinking partner helping you plan faster, think more clearly, and make better decisions without handing over responsibility.

You'll discover how AI can help structure ideas, surface risks, challenge assumptions, and sharpen your planning process from the outset. The focus is on using AI to enhance your judgement and efficiency, not replace it.

By the end of this session, you will be able to:

• Use AI to structure project plans more quickly and effectively
• Generate ideas, risks, and considerations to strengthen early planning
• Challenge assumptions and stress-test plans using targeted prompts
• Apply AI responsibly while maintaining accountability and oversight

Every employee deserves to feel safe, respected, and supported at work. This course equips staff at all levels with the knowledge and tools to recognise, prevent, and report sexual harassment helping organisations build a culture of inclusion and accountability.

Grounded in UK employment law, the training explores the behaviours that constitute harassment, the legal and ethical responsibilities of both employees and employers, and practical strategies for fostering a respectful workplace for everyone.

By the end of this course, you'll be able to:

• Define sexual harassment and identify behaviours that create a hostile work environment
• Recognise verbal, non-verbal, and physical forms of harassment and understand their impact
• Understand employee and employer rights and responsibilities under UK law
• Apply proactive strategies to promote a culture of respect and inclusion
• Respond effectively to harassment including bystander intervention techniques
• Navigate reporting procedures confidently, ensuring complaints are handled professionally and confidentially

Effective problem solving starts with understanding the root cause, not just the symptoms. This practical workshop introduces a range of proven techniques to help you tackle workplace challenges with confidence and make informed decisions.

You'll explore tools including the Five Whys, Pareto analysis, Fishbone diagrams and scatter plots, while learning a six-stage problem-solving process to identify issues, generate solutions, implement actions and monitor results. The session also covers when to rely on intuitive decision-making for straightforward challenges and when a more structured approach is needed for complex problems. Along the way, you'll develop collaboration, emotional intelligence and risk assessment skills to help deliver sustainable solutions.

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