Effective problem solving starts with understanding the root cause, not just the symptoms. This practical workshop introduces a range of proven techniques to help you tackle workplace challenges with confidence and make informed decisions.
You’ll explore tools including the Five Whys, Pareto analysis, Fishbone diagrams and scatter plots, while learning a six-stage problem-solving process to identify issues, generate solutions, implement actions and monitor results. The session also covers when to rely on intuitive decision-making for straightforward challenges and when a more structured approach is needed for complex problems. Along the way, you’ll develop collaboration, emotional intelligence and risk assessment skills to help deliver sustainable solutions.
This course is delivered by SEEDL, an online learning platform that is free to access for anyone who works for a Better Bankside member organisation. Find out more about SEEDL and sign up for this course and others: https://betterbankside.co.uk/what-we-do/seedl-online-learning/
